FAQ

DO YOU CATER EVENTS OR DO LARGE VOLUME COFFEE-TO-GO CONTAINERS?


Yes! We have a delivery network in the Okanagan Valley. We've got you covered from office orders, meetings, weddings, or other events.




WHAT IS THE COST OF SHIPPING?


Shipping costs vary by location and country. Please proceed to 'checkout' for shipping calculations or contact us directly for a quote. Shipping is free on orders over $68!




WHO DO I CONTACT FOR WHOLESALE + SUPPLY INQUIRIES?


We strive to place our coffee into the hands of those who will enjoy it, and we will do what it takes to make that happen. Please contact nicole@homesteadroastery.com or call 1-250-487-8329.




HOW DO YOU CHOOSE YOUR CHARITABLE PROCEEDS RECIPIENT?


Every year we review top international water charities and donate to the best ranked organizations to ensure the money gets to the heart of the matter; the people in developing countries who need it, and even those close to home. Follow us on social media if you want updates on where the proceeds are going and the differences they are making. More questions? Send us an email (nicole@homesteadroastery.com) or give us a call (1-250-487-8329). We love to chat about this passion of ours.




WHAT IS YOUR RETURN POLICY?


Unopened bags of coffee may be returned for full refund or exchange within 30 days of online purchase. Opened bags of coffee are non-refundable. We want you to be 100% satisfied with your purchase. If you are unsure which blend is best for you, feel free to contact us for suggestions.




WILL HOMESTEAD ASSIST MY TEAM, ASSOCIATION, OR CHARITY'S FUNDRAISING EFFORTS?


We are here to help with your fundraising needs! It's simple and coffee is universally loved so it's super easy to sell. Our coffee is roasted fresh to order, there are high profit margins ($5 bag) and it is a fast turn around time. Please contact us at 250-487-8329 to learn more or sign up today!




WHERE CAN I BUY HOMESTEAD COFFEE?


We have local partners such as the Naramata Store, Legend Distilling, Chute Lake Lodge and More. Our list of grocery stores also include IGA Penticton and Summerland, Sunshine Market in Kelowna, all Quality Greens locations and Urban Fare, Mission Park in Kelowna. In Lake Country, Ex Nihilo Winery also serves our coffee at their Chaos Bistro. The Hatch winery in Kelowna sells a custom roast that we co-developed. Swing by and grab your AM/PM pack of amazing wine and fresh roasted beans. Double winning. We are constantly expanding our distribution and coming up with new creative collaborations so please shoot us a message if you want to partner with us! Our online store sells our entire offering and any order over 4lbs is free shipping!




DO YOU PROVIDE LOCAL DELIVERY OR PICK UP?


We are always looking for ways to maximize customer service and make it as easy as possible for our customers! Please call us at 250-328-5707 if you live in the okanagan and we can discuss further.




WHAT ARE THE DETAILS ON THE GOLDEN TICKET PROMOTION?


Four golden tickets will be distributed in online orders in the month of March so check your box upon delivery! A winning ticket gets you a Naramata Love Box! A curated collection of 6 bottles of Naramata wine, spirits and extra goodness. The Naramata Love Box includes:

  • Daydreamer Wines
  • Bella Wines
  • Elephant Island Winery
  • Nichol Vineyard
  • Lock & Worth Winery
  • Naramata Cider Company
  • Legend Distilling
If you find a winning ticket in your online order, it will include the step by step instructions required to document and redeem your prize. Once complete your Naramata Love Box will be delivered right to your door! Please note:
  • You have to have an address in BC or AB
  • You have to be over the legal drinking age